Job Title: Assistant Store Manager, Elgin Crescent
Reports to: Store Manager
Location: Elgin Crescent, London
Sector: Luxury Retail
Work Pattern: Tuesday to Saturday 0945 to 1815
What we are looking for
- Are you an experienced Assistant Manager with an inspirational leadership style, ready to assist in coaching a growing team and passionate about getting results?
- Do you have an eye for design and want to go to the next level in your retail career?
Job Purpose
The prime purpose of this role is to support the Store Manager with the day-to-day running of our Elgin Crescent store, ensuring our loyal and long-standing local customers receive the highest levels of Customer Service at all times. This is a progressive opportunity for a sales and commercially driven candidate to build on their managerial experience.
Key accountabilities include developing profitable store performance by motivating staff and ensuring the store is visually merchandised to an excellent standard at all times.
Key Responsibilities
Supporting the Store manager with inspiring and leading a pre-existing team of experienced furniture consultants to cultivate the right environment.
Proactively developing opportunities within the local area to maximise sales and increase profits.
A significant part of the role will be to drive new business and coordinate with the marketing team for in-store events and promotions.
You will report to the Store Manager and assist them with rolling out sales and operations strategies.
Additional Responsibilities
Client relationship management, ensuring a premium high-end standard for welcoming and building lasting relationships with clients.
Managing showroom sales quotes and follow-up procedures.
Updating the CRM & Till system with relevant client information and activities.
Ensuring the visual merchandising standards and window displays follow the Manager’s guidelines.
Resolving customer issues and complaints, finding the best solutions.
The ideal person will have
A holistic approach to motivating and leading others.
Experience with MS Dynamics & Nav systems. (If not, experience with other furniture-related systems).
Used to working towards KPIs, goals and targets and achieving them.
Advanced communication skills, both written and verbal.
Minimum 2 years’ high-end customer service and luxury retail experience.
This is a summary of the core role – the Assistant Store Manager is expected to undertake additional ad-hoc duties when necessary to fulfil the needs of the business.
This is a summary of the role and the Ecommerce Content & Merchandising Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Benefits
- One guaranteed weekend day off per week
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa Villa – reduced rates
If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.