Job Title: Full-time Sales Advisor
Reports to: Store Manager
Location: Bayswater, London
Sector: Luxury Retail
Work pattern: Sunday to Thursday 0945 to 1815 (Sundays 1045 to 1715)
Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.
Job Purpose:
The prime purpose of this role is to support the Manager and Assistant Manager in ensuring that standards in housekeeping, cleanliness and visual merchandising are upheld within the shop and the highest levels of Customer Service are provided to our customers at all times
Key Responsibilities
- Maintaining the Graham and Green image to the highest standards.
- Promoting and selling the company’s extensive range of furniture and home furnishings.
- Ensuring that Graham and Green customers are extended the highest levels of customer service at all times.
- Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level.
- Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern.
- Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
- Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
- Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
- Ensuring all stock is correctly labelled and priced.
Skills/Knowledge/Experience
- A strong retail sales background – preferably with experience of high-end/luxury furniture sales.
- Computer savvy, experienced with till systems
- Exceptional communicator both written and verbal
- Proven successful sales experience
- Familiarity with local market desirable
- A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.
- Having in-depth knowledge and experience of MS Navision processes – desirable.
Behaviours/Attributes
- Determination and drive for results
- Highly organised and able to work in a busy retail environment
- Diligent and conscientious
- Team player/committed to team as well as individual goals
- Eye for colour and design
- Creative Innovator – committed to constant improvement
This is a summary of the role and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Benefits
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Breakfast on Friday scheme
- Goa Villa – reduced rates
- Company socials
If interested, please send your CV along with a covering letter to careers@grahamandgreen.co.uk.